Conditions of Use
Our prices are based on the prices of the manufacturers, minus the Japanese consumption tax (or any tax or duties). They are the lowest prices permitted by the manufacturers. This means they are the cheapest prices you can possibly get as an individual customer. i.e the best prices available.
However, please note that because our prices our based on the manufacturers' Japanese prices, foreign currency prices are subject to change depending on the currency exchange rates. Our exchange rates are tied to that of our transaction processor PayPal.
EXCHANGE RATES WILL BE REVISED ON A MONTHLY BASIS .
We would also like to introduce the option to Pay in Yen.
Unlike prices in other currencies, these prices will remain stable, but please be aware that your credit card company will charge for foreign exchange. The burden of exchange rates from your credit card company will be placed on you. This option may or may not work out cheaper for customers depending on credit card company and exchange rates used at the time of processing. If they offer better rates than our current rates, it will be cheaper for you.)
Orders will be processed after payment only. We do not accept C.O.D, I.O.Us, promissory notes or tarnished old jewellery.
SIZE OF ORDER
The aim of this site is to provide a personalized service and we are not authorized by the manufacturers to discount goods unless purchased in bulk of 10 or more of the same product. However, we may be able to facilitate wholesale shipments and contracts. Please contact us for further information. If you are planning to buy several dogi for yourself then please be aware of importation taxes which may be incurred.
If you are a club instructor ordering for several people, please see below.
We can ship to almost anywhere in the world depending on the availability of shipping insurance. The only currencies we currently accept however are GBP, USD, EUR, AUD, CAD,NZD and JPY. we have customers in 89 countries in the world.
Shipping is available to all regions which accept EMS or e-packet. Shipping is based on product weight.
Please see the Shipping section for conditions. You can use the shipping estimator at the bottom of the cart to calculate your shipping while you order. If your country is on the list but shipping is not available, then unfortunately we cannot ship to your country.
EMBROIDERY AND TRANSLATIONS
Please see the relevant section on the Translations and embroidery page.
Please note that while we will make every effort to make the translations as accurate as possible, because Japanese is based on only a limited number of phonetic sounds, it may not be possible to get an exact match.
Please also note that a charge will be incurred for personalize kanji translations and that the professional translator refuses to translate any kanji which they feel degrades the spirit of budo or may be perceived as insulting to others.
We can offer discounts for bulk orders (10 or more of the same item). If you have a large order (10 or more) then please feel free to contact us.
CANCELATIONS, REFUNDS & RETURNS
If you wish to cancel your order please let us know immediately (within 24 hours). We can give you a credit card/ PayPal refund minus a *handling charge
or a100% store credit to use on another order.
*The handling charge is the loss difference in conversion back from JPY of the amount received from you in your currency of payment.
When you pay in a currency other than JPY, your payment is automatically converted to JPY before being credited to us. We promise to refund in full what we have received from you in JPY, however the amount you receive back may be less than you paid in your own currency as PayPal's rates are typically worse when reconverting. Thus you may only receive <98% of the amount you paid to us in your own currency.
If you made a JPY purchase, you will receive the amount you paid in full.
If the order has already been sent to the manufacturer, then cancellation may be difficult. They are not so generous with cancellations and refunds but please contact us and we will do our best to help.
If you have made a mistake on your order and wish to change it, please contact us within 24 hours. Changes which involve a change in price will be handled by either issuing a partial refund or by sending you an invoice for the difference.
Unaltered Dogi and Belts (and other goods)
If you order the wrong size you may return the product within one month and receive the correct size, however you will be responsible for any difference in price, plus the return shipment to Japan and re-shipment back to you.
Refunds can only be given if there is actually something wrong with the manufacturing of the product or an error has been made on our part. This is a condition imposed on us by the Japanese manufacturers. You will however be responsible for initial payment of shipping charges back to Japan which we will then reimburse to you, after we receive the goods.
- PLEASE CHECK SIZES CAREFULLY. DON'T GO BY THE SIZE OF YOUR OLD DOGI / OBI IF IT IS ANOTHER MANUFACTURER. EACH MANUFACTURER USES THEIR OWN SIZING SYSTEM.
- Don't forget to account for shrinkage
USED OR WASHED PRODUCTS CANNOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.
all manufacturers are very strict about this.
Personalized Dogi & Belts
Please note that personalized (or tailored / order made) dogi and belts are made for you so it is not possible to cancel or accept them back if you change your mind once they have been ordered for you.
(It will be impossible for the manufacturer to resell them so they will not give a refund unless they make a mistake).
Returns and Refunds will only be accepted if there is actually something wrong with the manufacturing of the product or an error has been made on our part.
- You are responsible for making your own correct measurements and choosing correct sizes.
- If you have any doubts please feel free to contact us before you order and we will give you advice and guidance but the final decision is yours .
Use of this website is subject to use in good faith
Rather than list several pages of legal disclaimers of responsibility like other sites, we will take full responsibility for our actions and the products we supply. The manufacturers in turn take responsibility for their products.
We are providing this service in the spirit of martial arts, and hope that our martial artist customers feel the same way and act in the same spirit.
As we feel our customers are all good people, we will trust them, as they trust us to provide the best quality products and service.
If you are not basically a good person, please do not use this website!
Simple as that!
We want you to have the perfect Dogi or Obi and be 100% satisfied.