WORLDWIDE SHIPPING AVAILABLE AGAIN! | Click for further details!

Shipping & Returns

Shipping

Shipping is available worldwide.

We are now able to offer several  shipping methods; "EMS", "e-Packet"  and "e-Packet Light". and DHL Worldwide Express. "EMS", "e-Packet" and DHL need to be signed for. Deliveries by e-Packet Light do not need to be signed for. e-Packet Light is only offered to a limited number of countries.

ABOUT EMS

Express Mail Service is  fast and extremely reliable. For dogi it is actually cheaper than regular airmail parcel post for most regions (though more expensive than e-packet).

The shipping typically takes 3-5 days for most regions and is fully traceable and insured. Shipping to P.O boxes is unavailable to some Asian, African and south American countries so please check before ordering. Tracking is usually also available through your country's postal service website too.

Whilst available to most regions, unfortunately there are some countries where EMS is not available. If this is the case, then e-Packet may be available.

The shipping charge includes a small packaging and handling charges. All dogi and belts will be packed in rain resistant packaging.

ABOUT e-PACKET

e-Packet is a more economical small packet airmail service from Japan post. This is a registered service and can be used for products under 2kg in weight. This service typically takes between 7-21 days depending on the region.

While this service has some insurance, the value is up to a maximum of 6000 JPY, which may not cover the total cost of your goods.

The shipping charge includes a small packaging and handling charges. All dogi and belts will be packed in rain resistant packaging.

ABOUT e-PACKET LIGHT (CURRENTLY UNAVAILABLE DUE TO COVID-19)

e-Packet Light is the newest and the most economical small packet service from Japan post. It uses SAL (Surface Air Lift). This is a registered service and can be used for products under 2kg in weight. This service typically takes about  two weeks and is only available to a limited number of countries. This service does not need to be signed for.

This service is not insured and no compensation is offered by Japan Post.

Thus, any lost articles cannot be compensated for or replaced by us.  Please use at your own risk.

The shipping charge includes a small packaging and handling charges. All dogi and belts will be packed in rain resistant packaging.

Please note: Whilst we will send you the tracking number of the parcel, tracking is available whilst the item is in Japan but only traceable in some countries once it leaves Japan.

Also note: Local delivery services are expected to leave a delivery note should you not be in, however in reality, this does not always happen. Tracking details are sent to assist you with keeping an eye on your parcel. If you fail to receive or collect the parcel and it is sent back to us, then you will be responsible for the re-shipment charges back to you.

NEW

DHL WORLDWIDE EXPRESS

Kuroobiya has now teamed up with DHL to offer their vast worldwide network to safely and speedily deliver your goods around the world. Even during this worlwide coronavirus pandemic, countries to which shipping by post has been suspended, can still use this service which thanks to DHL is reasonably priced. Their prices even beat EMS for shipments up to 5kg.

You will receive tracking details and updates directly from DHL and can follow your goods step by step  on their informative tracking system, even getting a delivery estimate and guaranteed delivery by end of day.

We hope that this extra option provides even further conveinience for our customers.

Please note that DHL prices are variable and quoted at time of pruchase, not time of shipping. In Emergency situations, shipping costs or fuel surcharges may increase at the time of shipping and we may need to contact you about the difference. We beg for your understanding in this matter. 

 

DUTIES & TAXES

As we are an export only business and ship all around the world, all our prices are tax and duty free.

By law, YOU will be fully responsible for payment of any duties or taxes upon importation into your country. By International law, we must state the contents and value on the customs form. If you are charged, or how much you are charged seems to be based on each local office. Generally, single personalized items seem to be treated more favorably. (i.e not  charged tax or duties). Customs checks in some countries can cause delays in delivery time. We, Japan Post and DHL have no control over this. We cannot display items as gifts.